Contact Us
Got a question about one of the free spins offers listed on this site, spotted something out of date, or want to flag a concern about a casino we cover? This page explains how to reach us and what we can and can't help with.
What we can help with
Best Online Casinos is an independent research and comparison site. We don't operate any casino, we don't process deposits or withdrawals, and we can't access anyone's player account. What we can do is answer questions about our own content — how we assess free spins bonuses, why an operator's rating changed, or why a site has dropped off our list.
- Corrections or updates to bonus terms, wagering requirements or offer expiry dates you believe are inaccurate
- General questions about how we researched and ranked the casinos on this site
- Feedback on our Non Gamstop Casinos UK 2026 guide or other pages
- Requests to have information reviewed if something has changed since our last update
What to contact the casino operator about instead
Some questions genuinely belong with the casino itself rather than with us, since we have no ability to act on your behalf:
- Account verification (KYC), login problems or password resets
- Deposit or withdrawal delays, missing free spins, or wagering progress on your own account
- Bonus disputes tied to a specific transaction or promotion you've already claimed
- Self-exclusion requests — these are handled directly by the operator's support team
Each casino listed on this site publishes its own support channels, typically live chat and email, on its website. Checking the operator's terms and conditions page before you claim any free spins offer is the fastest way to avoid a dispute later.
Before you reach out about a bonus
Free spins offers are the focus of this site, and most reader questions we receive relate to them. A few things are worth checking first, since they resolve the majority of confusion:
| Question | Where to check |
|---|---|
| Does the free spins offer have a wagering requirement? | The casino's bonus terms page, usually linked beside the promotion |
| Is there a maximum withdrawal cap on winnings from free spins? | Same bonus terms — caps are common and vary by operator |
| Which games count toward wagering? | Bonus terms will list eligible and restricted games |
| Has the offer expired? | Offers change often; confirm the current terms on the operator's site before depositing |
We update our offer listings when we're made aware of changes, but the operator's own terms page is always the final word on what applies to your account.
A note on responsible gambling
If you're contacting us because gambling has stopped feeling like entertainment, we'd rather point you toward help than leave you waiting on a reply. Our Responsible Gambling page has information on setting deposit and time limits, self-exclusion programmes, and national support organisations. Every licensed casino offers these tools, and using them doesn't require an explanation to anyone.
What happens after you contact us
We review incoming messages and correct factual errors where they're confirmed, but we're not able to offer individual gambling advice, mediate disputes with a specific casino, or guarantee a response time. For legal or editorial policy questions, our Terms and Conditions page covers how this site operates, and our About Us page explains how we research and rate operators.